The Benazir Income Support Programme (BISP) continues to offer critical financial aid to low-income families across Pakistan. In 2025, the Rs. 13,500 quarterly installment is being disbursed to verified beneficiaries through biometric verification at designated payment centers. However, many recipients face a common challenge thumbprint not matching at the time of payment collection. This issue can lead to unnecessary delays, stress, and in some cases, payment denial.
If you or someone you know is facing biometric issues while receiving BISP funds, this article explains why it happens and how to resolve it quickly and efficiently without losing your right to receive the payment.
Why Do Thumbprint Matching Errors Occur?
Biometric verification is used to ensure transparency and avoid fraud. However, several factors may cause the thumbprint to not match during scanning:
- Aging or worn-out fingerprints, especially among elderly beneficiaries
- Manual laborers often have faded or damaged fingerprints
- Dirty or dry fingers at the time of scanning
- Poor-quality scanners or technical issues at the payment center
- Mismatch between NADRA biometric data and current scan
Fortunately, this problem can be resolved using proper procedures through BISP and NADRA support.
Also Read About : Benazir Kafalat Program Eligibility Guide 2025: Step-by-Step Details for Unverified Women
Immediate Steps to Take When Thumbprint Doesn’t Match
If your thumbprint is not verifying at the BISP payment center, follow these practical steps to fix the issue:
1. Try Finger Re-Scanning at the Same Center
Sometimes, simply cleaning or moisturizing the fingers can help. Ask the staff to retry scanning your other fingers (index or middle finger), which are also linked with NADRA.
2. Visit a Different BISP or Bank Payment Point
Sometimes biometric devices at a particular center may not be working properly. Visit another nearby BISP payment point or partnered bank (e.g., HBL Konnect or Bank Alfalah).
3. Go to the Nearest NADRA Office
If your fingerprints consistently fail, visit your local NADRA office and request biometric data updating. After verification, NADRA will refresh your thumbprint records, which will sync with BISP data in a few days.
4. Authorize a Family Member via Power of Attorney
In special cases where thumbprints permanently cannot be verified (due to medical or age-related reasons), BISP allows the appointment of a blood relative who can collect the payment on behalf of the beneficiary through a legal authorization process.
5. Lodge a Complaint Through BISP Helpline
Call the BISP helpline 0800-26477 or file a complaint through the 8171 web portal. Provide your CNIC and issue details to receive official instructions or redirection to your local BISP office.How to Prevent Thumbprint Issues in Future Payments
- Update your NADRA record every few years, especially if you’ve faced fingerprint errors before.
- Avoid applying cream, oil, or mehndi before visiting the center.
- Always clean your hands before scanning.
- If you’re elderly, carry a medical certificate in case special handling is needed.
- Keep a copy of your BISP beneficiary registration slip and CNIC during visits.
- Latest Update – July 2025
As of July 2025, the BISP management has increased support for thumbprint-related complaints, with special desks at Tehsil offices and additional biometric devices deployed in rural centers. The government has also improved coordination with NADRA to reduce delays in data updates.
Also Read About : BISP Rs. 13,500 Payment Distribution in Sindh 2025 – District-Wise Phases & Withdrawal Method Explained
Final Words
Facing a thumbprint mismatch while receiving your BISP Rs. 13,500 payment can be frustrating, but it’s a solvable issue. With the right approach whether through NADRA updates, alternate scanning options, or support via the BISP helpline you can claim your entitled funds without delay. Beneficiaries are strongly advised to stay informed, keep their records updated, and contact official support channels when problems arise.
Also Read About : BISP July 2025 Balance Check Latest Methods via 8171 Web Portal & SMS Using CNIC
FAQs – BISP Thumbprint Matching Issues
1. What should I do if my thumbprint doesn’t match at the BISP center?
Try rescan at the same center, use another finger, or visit a different payment location. If the issue persists, go to NADRA for biometric updating.
2. Can someone else collect my payment if my thumbprint fails?
Yes, in certain cases, a family member can be authorized through BISP’s legal procedure, often requiring a power of attorney.
3. How long does it take to update my fingerprints through NADRA?
It usually takes 3 to 7 working days for NADRA to update and sync your biometric data with BISP.
4. Is there a way to avoid thumbprint errors in the future?
Yes, keep your fingerprints updated at NADRA, maintain clean hands during scans, and avoid heavy hand labor before payment collection.
5. Can I still receive payment if my thumbprint is permanently unreadable?
Yes, with medical proof or NADRA verification, BISP allows alternatives like relative
Also Read About : 8171 Web Portal Down Today? Here’s How to Fix It and Check BISP Status via Alternative Methods